Refund policy

Returns. Returns require prior authorization from Hoyme. Contact hoyme@hoyme.com or 1-800-661-7382 within 30 days of delivery to request a return authorization number. Approved returns must be shipped prepaid to Hoyme Manufacturing Inc., 4512 39 Street, Camrose, Alberta T4V 2N5, unused, in resalable condition and original packaging. A restocking charge of 20% of the product subtotal applies to approved returns.

Cancellations. Orders can be cancelled at no charge before they are picked for shipment. Stock orders cancelled after they have been picked or packed are subject to a cancellation charge of 20% of the product subtotal. Custom and made-to-order products, including HCR and HSI rectangular dampers, cannot be cancelled once production has started. Cancellations received before production starts are refunded in full. Orders that have already shipped are handled as returns under this policy. To cancel an order, contact orders@hoyme.com or 780-672-6553 as soon as possible.

Non-returnable items. Custom and made-to-order products, including HCR and HSI rectangular dampers, cannot be returned except under warranty.

Damaged or wrong items. Inspect your order on arrival. If anything is damaged, defective or incorrect, contact us within 5 business days so we can make it right. Shipping damage claims are made with the carrier, and we will help with the paperwork.

Defects. Product defects are handled under our Limited Warranty (see Terms of Sale). Do not return product to a wholesaler without authorization from Hoyme.

Refunds. Refunds for approved returns are issued to the original payment method within 10 business days of receiving and inspecting the product. Refunds for cancelled orders are issued to the original payment method within 10 business days of the cancellation. All refunds are less any applicable restocking or cancellation charge.