Legal

Privacy Policy

Hoyme Manufacturing Inc. — Last updated: March 2026

This Privacy Policy explains how Hoyme Manufacturing Inc. ("Hoyme", "we", "us") collects, uses, discloses, and protects personal information when customers interact with us — whether through our website, by phone, or through our wholesale and contractor relationships.

We are committed to protecting your privacy and handling all personal information in accordance with applicable Canadian privacy laws.

1. Information We Collect

We may collect the following information when you purchase products, request support, or interact with our team:

Contact Information

Name, company name, shipping and billing address, phone number, email address

Order Details

Product purchases, returns, warranty submissions

Payment Information

Credit card details, purchase order numbers, account terms

Website Data

Voluntary form submissions, inquiry messages, IP geolocation (standard Shopify analytics)

Business Information

Wholesaler accounts, contractor documentation, tax exemption certificates

2. How We Use Your Information

We use personal information to:

Process and fulfill orders
Verify wholesale or contractor accounts
Provide warranty support and technical assistance
Communicate updates about orders, delivery, product availability, or documentation
Improve our website and customer service processes
Meet regulatory or audit requirements

We do not sell personal information to third parties.

3. When Information May Be Shared

We may share information only when necessary to:

Ship products (couriers, freight carriers)
Process payments through secure payment gateways
Verify credit (if required for NET 30 accounts)
Fulfill warranty service or product support
Meet legal or regulatory obligations

We do not share personal information with marketers, list brokers, or any unrelated third parties.

4. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information. Examples include:

Secure Transmission

Data transmission and encryption where applicable

Restricted Access

Internal access to customer information is limited to authorized staff only

Secure Systems

Secure onsite systems for warranty processing and customer accounts

5. Information Retention

We retain personal information only as long as necessary to:

Maintain account records
Provide warranty coverage
Meet legal and financial reporting obligations

Information that is no longer required is securely destroyed or anonymized.

6. Your Privacy Choices

You may request to:

Access your personal information
Update or correct inaccurate information
Withdraw consent for optional marketing communication
Ask questions about our privacy practices

We respond to requests within a reasonable timeframe as required by Canadian privacy legislation.

Privacy Questions

Questions About This Policy?

If you have questions or wish to access your information, contact our Privacy Officer:

Privacy Officer — Hoyme Manufacturing Inc.

4512 – 39th Street
Camrose, Alberta, Canada
T4V 2N5